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Frequently asked questions

Skincare products

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  • What ingredients do you use in your products?

    • We use high-quality, non-toxic ingredients that are carefully selected for their beneficial properties to the skin.

  • Are your products safe for sensitive skin?

    • Yes, our products are formulated to be gentle and suitable for all skin types, including sensitive skin.

  • Do you test your products on animals?

    • No, we are committed to cruelty-free practices and do not test our products on animals.

  • How should I store my skincare products?

    • We recommend storing your products in a cool, dry place away from direct sunlight to maintain their efficacy.

  • How long do your products last?

    • Our products have a shelf life of approximately 12 months from the date of purchase.

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General information

  • Do you offer personalized consultations?

    • Yes, we offer personalized skin health, skincare regimen, and foundation matching consultations to help you with your individual skin goals.

  • Where are your products made?

    • All of our products are handcrafted locally in small batches, right in our spa to ensure the highest quality.

  • Do you offer gift cards?

    • Yes, we offer gift cards that can be purchased through our website and used for any of our products or services.

  • Can I purchase your products in stores?

    • Currently, our products are available exclusively through our website and at our spa.

  • Do you offer wholesale opportunities?

    • Yes, we do offer wholesale opportunities. Please contact us for more information on how to become a wholesale partner.

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Customer service

  • How can I place an order?

    • Orders can be placed directly through our website. Simply add the desired products to your cart and proceed to checkout.

  • What payment methods do you accept?

    • We accept major credit cards, PayPal, and other secure payment methods available on our website.

  • Can I track my order?

    • Yes, once your order is shipped, you will receive a tracking number via email to monitor its progress.

  • What is your return policy?

    • If you are not satisfied with your purchase, you can return any unopened products within 14 days for a full refund or exchange. Please see our return policy for more details.

  • How can I contact customer service?

FAQ: FAQ
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